Privacy Policy

Purpose of the Policy

We respect the privacy of the personal information that we hold. This policy sets out how we handle personal information about individuals.

Personally Identifiable Information

If you purchase services from us, we request certain personally identifiable information from you. You will be expected to provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. This information is also used to send you updates on the product or service you purchased. Complycare uses third parties to process the credit card transactions. The billing information is not stored on Complycare’s servers.

It should be noted and reemphasised that Complycare does not sell, trade, or rent personal identification information and content uploaded to our site.

Security of information

We maintain appropriate safeguards to ensure the security, integrity and privacy of your personally identifiable information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at info@complycare.com.au

Use of Cookies

Users should also be aware that non-personal information and data may be automatically collected through the standard operation of Complycare Internet servers or through the use of “cookies”. “Cookies” are small data files that web sites transfer to your computer’s hard drive for record-keeping purposes. Cookies allow us to serve you faster and with better quality, and make web surfing easier for you by saving your passwords and preferences while you are at our site so you don’t have to re-enter such information each time you visit our site. The use of cookies is now an industry standard, and you’ll find them used on almost every major web site to provide an enhanced online experience. Cookies are not programs that come onto a user’s system and damage files. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. Cookies allow us to track usage patterns and to deliver content specific to your interests. No other company has access to our cookies.

Access, correction of data and passwords

You can access your personal information at anytime should you wish to edit the same. Should you have any difficulties doing so, you can contact us at info@complycare.com.au. We do guarantee that you can access your information at anytime.

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. It is solely your responsibility to maintain the confidentiality of your password. If you believe your password has been compromised, please contact us at info@complycare.com.au

Changes to our privacy policy

Complycare may amend this privacy policy from time to time by posting an updated version on our website. The amended privacy policy will supersede this version and will apply between us whether or not we have given you specific notice of any change.

Complaint

If you have any complaint about our privacy practices or wish to make a complaint about how your personal information is managed by the Complycare, please contact us on (03) 9563 0543.