Got a question? Find the answers here

Click through the side bar to ‘Business settings’. Enter or change any business details and click ‘upload Logo’ to select your image file.

To simplify policies and plans you create. Your office details will be automatically integrated into policies and plans; and your educators and coordinators will need to be assigned to an office. You may add any number of offices your business manages.

Yes. There are currently two different account users that can have access to the software. The level of authority is determined by the account user type. Administrators have maximum access and all editing rights. Coordinators have access to educator details, documents and reports. Coordinators can schedule home visit records to educators and complete home visit reports.

Go to ‘Staffing Arrangements’. Click on ‘Staff Records’. To your right you will see ‘Add new member’ icon. Follow the instructions to add your staff. Here you can determine their user-access level by selecting the type of account user they will be.

It’s important to prepare your file correctly before trying to import. Download a Blank template here which we have prepared so that your file matches the fields in our software.

It’s not a requirement, but it helps with their receiving of notifications and your communication with them. Leave this field blank if they don’t yet have an email address.

Any mobile device will support Complycare, including iPads, Samsung tablets, all mobile phones and devices.

We maintain appropriate safeguards to ensure the security, integrity and privacy of your information. We encrypt sensitive information using secure socket layer technology (SSL).

No. Never. Complycare does not sell, trade or rent personal identification information and content uploaded to our software.

No. Complycare is not a CCMS. We are widely known as a Quality Management System which supports the day to day running of your business. We support you to achieve your vision to succeed through a platform which enables you to keep accurate records and evidence, streamline and enhance your current management systems and support your staff.

Click on your name in the top right corner. Select the ‘Update Password’ tab and change your password to something you remember. Don’t give your password to anyone.

Go to complycare.com.au, click sign in and then ‘Forgot Password’. Follow the instructions provided. Click ‘Send Email’. You will be emailed a temporary link to update your password.

Yes. Within staff and educator profiles, through “Compliance Documents’ click on ‘upload evidence’.

Yes. Through the Settings menu, you can download an invoice through the Subscription.

You can choose to pay either monthly or annually. Complycare accepts credit card payments and bank transfers. Paying or upgrading your account can be accessed through Settings/Subscriptions.

You can feel confident knowing that Complycare automatically notifies your educators of all of their expiring and expired documents, as well as informing you on your dashboard. Additionally, all of your educator home visits can be scheduled and organised using your own calendar. Complycare has templates for your home safety check, monthly home visit and the 7 quality areas. Reports are automatically generated and can be downloaded, emailed and archived. All of this can be done on any device, from anywhere, giving you peace of mind that all of your reports are safely stored and easily retrieved for audits.

Yes and No. Your educators will be notified via SMS or email that a home visit has been scheduled. You can select what type of home visit you will be doing. For example; their initial home safety check, monthly regular home visit, quality area check or even a home safety check. However, for unannounced visits, you can select to ‘hide’ the visit from an educator.

Yes. Your coordination unit can digitally schedule, conduct, record and share their home visit reports, saving lots of time by reducing the need to copy information, double handle documents and write reports.

Yes. Not only can you reschedule, the previously scheduled visit will be logged in the educator’s profile under Home Visit History.

Yes. They will receive an email with the details of scheduled visit.

Through the Settings, then click ‘home visit template’. Click on the red circle icon on the top right side with the plus sign to create your own template. You can build your template by ‘adding sections, items and questions’ as well as edit our text so that it reflects your scheme’s requirements. Or if you prefer, simply use our record templates.

All contact details, availability, qualifications, compliance documents, relatives details, visitor log, home visit reports and a history of assigned coordinators can be found in the educator profiles.

Complycare has made it much easier and faster to complete your Quality Improvement Plan. We have eliminated your requirement to copy/paste, and type large amounts of text and attach past evidence. The Quality Improvement Plan provided in Complycare has the ability to be a living document. This means, that any evidence or report documented within Complycare during the year can be linked to the Quality Improvement Plan. All required details within Complycare’s QIP has been guided by the ACECQA template.

Yes. The QIP can be downloaded as a PDF for your viewing and/or to be printed or emailed.

Complycare is committed to providing a workplace where sustainability and a focus on the environment is at the forefront of every business. By eliminating the need for paper, this can be achieved. In saying this, if you need to, all reports, lists and documents can be downloaded and printed.

Yes. We understand the importance for family day care providers to ensure their information is not accessible to others. Find our Privacy Policy here.

Complycare is a full cloud solution and web-based system. It works across all operating systems and hardware, and multi-device functionality is supported. Complycare is fully accessible and functional across computers, smartphones and tablets. The latest version of Google Chrome is the most recommended browser for Complycare use.